Items are shipped to you directly by our designers using tracked delivery. This means that if your order contains items from different designers, it will arrive in multiple parcels.

Do you ship worldwide?

Yes! We are pleased to offer worldwide shipping. See shipping costs and delivery timeframes below. 

How long will my order take to arrive?

Orders are dispatched directly from our brands meaning that shipping costs and timeframes will vary depending on origin and destination of your chosen pieces. See shipping costs and delivery timeframes below. Please note that due to the current circumstances, occasional postal service delays may affect deliveries. Australia Post is experiencing extended delays within their network due to a significant increase in demand. It’s best to allow additional time to receive your order.

How can I track my order?

When you place an order you will receive a confirmation via email. Once the order has been dispatched (usually within 2 business days), you will receive all tracking details and updates via email.

I hate getting unnecessary plastic and packaging with my online orders. Please tell me that RIISE Shop doesn’t do this?

We feel you. All orders placed on RIISE Shop will arrive at your doorstep in a 100% plastic-free packaging suite. Our shipping boxes are made from FSC certified recycled cardboard, and our wrapping papers, cards and stickers are made from recycled materials. Our focus is to keep the amount of virgin resources used to a minimum and to take responsibility for the entire lifecycle of our packaging, which is why all of these packaging elements can be easily composted or recycled at home.

Are RIISE Shop orders carbon neutral?

You bet! Reflective of our commitment to tread as lightly on the planet as possible, we offset the last mile, which in logistics-speak refers to the very last, and most important, leg of the delivery process i.e. how your order gets to you. As such, all RIISE Shop deliveries and returns are 100% carbon neutral. We are able to offset all CO2 emissions generated in our shipping process by supporting certified Carbon Offset Programs around the world that remove carbon dioxide from the air. We're excited to work with Grassroots Carbon and help ranchers modify land management practices to improve soil and ecological health, which captures and stores more carbon in soil.

Shipping Costs & Delivery Timeframes

Australian Customers:

NZ Customers:

US Customers:

UK Customers:

EU Customers:

Rest of world:

Taxes & Duties

DAP (Delivery At Place)

We ship all orders on a DAP (Delivery At Place) basis, meaning all applicable import duties, taxes, and clearance fees must be covered by the customer when the import arrives.

GST & Other Sales Tax Included In Displayed Price

All product prices displayed on the site are shown in AUD, inclusive of GST/other sales tax or similar if applicable. The full amount paid for your order will be refunded in case of return, including applicable GST/other sales taxes.